Shipping policy
We want to make sure your order reaches you safely and on time. Please review the information below for details about our shipping process.
Processing Times
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During busy periods, sales, product launches, or holidays, processing times may take a little longer. We’ll do our best to keep you updated if there are significant delays.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Please note that delivery times are estimates and are not guaranteed. Delays caused by the carrier, weather, customs, or other circumstances outside our control may occur.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed at checkout or during the promotion.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.
Please allow up to 24–48 hours for tracking information to become active after your order has been dispatched.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made after processing.
Additional shipping costs may apply if an order needs to be reshipped due to an incorrect address provided by the customer.
Lost, Damaged, or Delayed Orders
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with your order number and relevant details.
If your package arrives damaged, we recommend taking photographs of the packaging and the damaged items before contacting us.
We will work with you and the shipping carrier to investigate the issue and determine the appropriate resolution.
International Shipping
For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
These fees are not included in the product or shipping price unless specifically stated at checkout.
International delivery times may vary depending on customs processing and local postal services.
Changes to Orders
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our customer support channels.
We’re happy to help.